Contact Us
This page explains how to contact the editorial team at Best Sweeps Casinos, what we can realistically help with, and where to go instead when your question belongs to a sweepstakes operator, a regulator, or a support service. We are an independent comparison site covering social and sweepstakes casinos available to US players — we do not run games, hold accounts, process coin purchases, or approve prize redemptions.
If your message is about a specific account, a pending redemption, or a verification hold, the operator is the only party who can resolve it. If your message is about something we wrote, got wrong, or left out, we want to hear it.
What to Send Us — and What We Can Actually Do
Sorting your question before you write saves everyone time. Here is the honest split:
| Your question | Who handles it | What to expect |
|---|---|---|
| A factual error on one of our pages (offer terms, eligible states, coin amounts) | Best Sweeps Casinos editorial | We re-check the operator's official rules and correct or remove the claim |
| A missing platform you think we should cover | Best Sweeps Casinos editorial | Considered for research; no guarantee of inclusion or placement |
| Sweeps Coins redemption stuck, KYC documents rejected, account locked | The operator's support team | Only the operator can access or release your account |
| Whether sweepstakes play is permitted where you live | Operator terms plus your own state's rules | We explain how the model works; we do not give legal advice |
| Taxes on a redeemed prize | A qualified tax professional or official IRS/state guidance | General information only from us |
| Gambling harm, loss of control, or a request to be blocked | Problem gambling services and operator self-exclusion tools | We point you to resources, we cannot close your account |
| Advertising, partnership or affiliate enquiries | Best Sweeps Casinos commercial | Handled separately from editorial scoring |
How to Write a Message We Can Act On
Corrections move fastest when they arrive with enough detail to verify. A useful message usually includes:
- The page on slas2017.org you are referring to, and the section or heading.
- The specific claim you believe is wrong — a coin figure, a redemption minimum, a state listed as eligible.
- Where you saw something different, ideally the operator's official rules or terms page.
- The date you checked, since sweepstakes terms and state availability change often.
- Your state, if the issue is about availability — the answer frequently depends on it.
Please don't send account numbers, ID documents, card details, or screenshots containing them. We have no way to use that information and no reason to hold it.
Commercial Disclosure
Best Sweeps Casinos earns commission when readers sign up through some of the links on this site. That revenue pays for the research, and it does not buy a ranking, a rating, or a favorable write-up. Operators cannot pay to be listed higher or to have a limitation removed. If you believe a page reads like an advertisement rather than a review, tell us — that is a legitimate editorial complaint and we treat it as one.
Questions About Specific Platforms We Cover
A large share of the messages we get name one of the platforms on our comparison pages. Below is the kind of detail we can confirm for the highest-ranked options, and where our answer ends and the operator's begins. All offers are as advertised by the operator and are subject to their official rules, which can change.
Spinblitz
Our top-ranked entry, largely because its headline promotion — 100 Million Gold Coins with the BLITZ JACKPOT — is unusually visible and easy to find on the operator's own pages, which makes verification straightforward. Gold Coins are the play-for-fun currency: they cannot be redeemed for prizes, so a very large Gold Coin figure is a measure of play time, not of potential value. Questions we can help with: how the dual-currency setup works and what the promotion does and does not include. Questions we cannot: why your specific bonus didn't credit. Limitation to be aware of — a headline coin number this large can overshadow the Sweeps Coins element, which is the only side connected to prize redemption, and eligibility is restricted by state.
Lone Star
Listed second with a welcome offer of up to 500k GC and 105 Free SC. It appears here because the offer splits the two currencies clearly, which is what a reader trying to understand redemption actually needs. The Sweeps Coins portion is the part that can, after any promotional play requirements are met, be put toward a prize redemption — subject to minimum thresholds and identity verification. The "up to" wording is the limitation: the full amount typically depends on completing specific steps rather than landing at signup, so read the official rules before assuming the top figure applies to you.
Casino.Click
Ranked third, offering 150 extra coins and 10 free spins. It is a comparatively modest welcome package, and we include it because small, plainly stated offers are easier to check than layered bundles — useful if you are new to the sweepstakes model and want to see how it works before committing to anything. The limitation is the flip side of the same point: the free spin element is tied to particular games, and any winnings from promotional spins usually carry their own conditions. If a spin credit doesn't appear, that is an operator support matter, not one we can resolve.
SplashCoins
Fourth on our list with a 200% welcome offer. Percentage-based promotions scale with what you spend on a coin package, which makes them the least useful offers for readers who intend to stick to free entry. We keep it listed because it is a clearly structured promotion, but the drawback is plain: the headline percentage means nothing unless you purchase, and purchasing is always optional.
Other platforms in our rankings — including Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin — carry their own welcome bundles and their own conditions. We will answer questions about how those promotions are structured. We cannot confirm what any individual account has been credited.
Money Questions We Get Most Often
Participation in a sweepstakes casino generally does not require a purchase. Legitimate operators provide a free method of entry, commonly a mail-in request under the promotion's official rules, along with daily login coins and periodic free Sweeps Coins drops. Buying a coin package is optional and buys Gold Coins for entertainment; any Sweeps Coins attached are promotional.
- Paying in. Coin packages in the US are typically bought with debit cards, ACH or online bank transfer, and in some cases online payment services. Availability differs by operator and can change without notice. Cards are sometimes declined by the issuer on gaming-adjacent merchants — that is a bank matter.
- Getting paid out. Prize redemptions usually run through bank transfer or gift card options where offered. Every reputable operator sets a minimum redemption amount, requires identity verification first, and applies promotional play conditions before Sweeps Coins become redeemable.
- Timing. Processing times vary by operator and method, and a first redemption is normally slower because verification happens alongside it. No one can promise instant payouts, and we would not repeat a claim like that.
- Taxes. Prize redemptions may be taxable under federal and state rules. Keep your records. We are not able to advise on your position — that is a question for a tax professional or official guidance.
If a redemption is delayed beyond the operator's stated window, contact their support in writing, keep the thread, and escalate through their complaints procedure. Tell us too — a pattern of complaints about one platform is something we factor into future research.
What You Get to Play, in Plain Terms
When readers ask us to explain a platform's library before signing up, these are the categories that exist across the sites we cover: slot-style games, which make up the bulk of most catalogs and vary in volatility and advertised return to player; table-style games such as blackjack, roulette and poker variants; live-dealer rooms, where available, streamed with a human host; instant-win and crash-style titles, of which Crash Duel is an example in name and format; and progressive jackpot games, where a shared prize pool builds across players. Availability of each category differs by operator and by state, and we do not publish game counts we cannot verify.
The Other Product Lines These Operators Run
Several sweepstakes brands also run purely social casinos — Gold Coin play only, with no prize redemption at all — and some operate separate sportsbook-style or prediction products under different rules and different state availability. These are distinct offerings, even where the branding and the app look identical. If you are contacting us about a promotion, tell us which product it came from; a free coin drop on the social side and a Sweeps Coins offer on the sweepstakes side are not the same thing and are not governed by the same terms.
Legal Standing, Age and Eligibility
Sweepstakes casinos operate under a promotional sweepstakes model rather than as licensed real-money gambling. There is no single nationwide framework: availability varies by state, some states restrict or prohibit these platforms, enforcement activity has occurred in several, and operators also choose for themselves which states to serve based on legal risk. The rules change frequently. Nothing on this site tells you that any platform is legal for you to use — check the operator's official rules and your own state's position before you sign up.
Minimum age is typically 18, though some operators require 21 either everywhere or in particular states. Geolocation checks are standard, as is identity verification before any prize redemption. These are adult-only platforms, and we do not answer questions about accounts opened by anyone under the stated minimum age.
For questions about our independence and who writes these pages, see who we are and how we work. The full terms governing use of this site set out what our content is and is not.
If Play Has Stopped Being Fun
We cannot close an account, block a platform, or self-exclude you — only the operator can, and most provide self-exclusion and limit tools in account settings. Third-party blocking software can restrict access across devices. Free, confidential help is available in the US through the National Council on Problem Gambling helpline and through Gamblers Anonymous. Our responsible play guidance collects the practical steps, including setting spend limits before you start rather than after.
Response Expectations
We read everything. We reply to corrections, factual challenges and press enquiries as a priority. We generally do not reply to requests for account help, because we have no ability to act on them, and we do not respond to bulk promotional pitches. Our research was last verified on Sep 26, 2026 by Connor Murphy; if you are reading a page months later and something looks out of date, a short message flagging it is genuinely useful.
Before you write, it is worth checking the operator's official rules page first — a surprising share of questions about redemption minimums, coin expiration and excluded states are answered there in a paragraph. If the answer isn't there, or it contradicts what we've published, that is exactly the message we want.